Support Services

PRAL facilitates taxpayers for their questions or the issues by providing central support center in FBR house 24/7. The duty of CSR is to resolve customer complaints via phone, email and mail. Greet customers warmly and ascertain problem or reason for calling. The details of services are:

  • Issues are properly logged
  • Issues are properly routed
  • Issues status is accurately reported
  • Queue of unresolved Issue is visible and reported
  • Issues are properly prioritized and handled in the appropriate sequence
  • Uses clear and plain language
  • Telephonic Support
    • FBR-Helpline Timings 9 AM to 11 PM
    • National: 051 111 772 772
    • International: 0092 51 111 772 772
    • E-Mail Support
  • Personal Visit
    • All Regional Tax office of Pakistan
    • FBR Call Center
    • PRAL Head quarter, Islamabad

 

Customs Support

Call Center provided facilitation and support to tax payers for resolving issues. For this purpose there are a numbers of mediums to record complains and provide full support as follow:

  • Telephonic Support
    • FBR-Helpline Timings 9 AM to 11 PM
    • National: 0092-21- 99210395
    • International: 0092-21- 99214237 
  • E-Mail Support