The Facilitation Officer will be responsible for providing front-line assistance to taxpayers at facilitation/help desk counters, guiding them on tax registration, return filing, and compliance matters under the relevant Federal and Provincial tax laws. The incumbent will ensure quality taxpayer services, promote voluntary compliance, and assist in broadening the tax base
Key Responsibilities
• Facilitate taxpayers at help desk counters regarding tax registration, return filing, and compliance matters. 
• Provide guidance on Federal and Provincial taxes, including Income Tax, Sales Tax on Goods, and Sales Tax on Services. 
• Assist taxpayers in the preparation and submission of Income Tax Returns, Wealth Statements, and other related documents. 
• Support tax base broadening initiatives by utilizing property, land, and other relevant records to identify potential taxpayers. 
• Review property-related documents, including Sale Deeds, Transfer Letters, and Allotment Letters, for taxation and registration purposes. 
• Prepare and process notices for unregistered or non-compliant taxpayers. 
• Assist taxpayers in using online tax portals and relevant tax systems. 
• Maintain records of taxpayer interactions and prepare periodic reports. 
• Use MS Office applications and internet-based tools for documentation and reporting. 
• Working knowledge of FBR and Provincial Revenue Authority tax systems will be preferred. 
• Perform any other duties assigned by the reporting manager. 
 

We are looking for an experienced and passionate Software Engineer – Java to join our dynamic development team. The ideal candidate will be responsible for designing, developing, and implementing high-quality Java-based software solutions in accordance with business requirements. The role requires strong technical expertise, problem-solving skills, and the ability to work collaboratively within a team environment to ensure the successful and timely delivery of projects.
Key Responsibilities:
• Develop robust software solutions by analyzing user requirements, system workflows, data usage, and operational processes.
• Collaborate closely with Business and Functional teams to understand requirements and translate them into technical designs.
• Design and implement scalable, secure, and high-performance Java-based applications.
• Write clean, maintainable, and efficient code based on feature specifications.
• Develop user interfaces ensuring seamless user experience.
• Perform unit testing and ensure code quality through reviews and best practices.
• Participate in architectural and design discussions for applications.
• Lead and mentor team members, ensuring knowledge sharing and skill development within the team.
• Manage development tasks, prioritize workloads, and handle changing project priorities and deadlines effectively.
 

The Consultant shall provide strategic advisory and technical consultancy services to ensure the continuity, stability, and enhancement of PRAL's operational support services, particularly in the Karachi Region. The scope of work shall include, but not be limited to, the following:

The proposed Terms of Reference (Job Description) for the consultancy are as follows:
 

- Provide strategic guidance and technical consultancy to the User Support Wing regarding operational issues, user support processes, and service delivery.
-Mentor and train the designated successor and relevant technical staff through structured knowledge transfer and practical guidance.
-Provide expert assistance for complex operational issues escalated from the Help Desk, Contact Centre, and Regional Offices.
-Review, analyze, and advise on incidents, service requests, and change requests to ensure timely and effective resolution.
-Provide consultancy on production support, database-related activities, system configurations, and operational troubleshooting.
-Assist in the preparation, review, and enhancement of operational procedures, technical documentation, user manuals, and knowledge repositories.
-Conduct training sessions and workshops for PRAL personnel, FBR officers, tax collectors, and taxpayers, as required.
-Coordinate with Database Administration and technical teams to provide operational guidance regarding data availability, reporting, and system support.
-Advise management on improving operational efficiency, service quality, and user support processes.
-Provide consultancy during critical system implementations, production releases, disaster recovery exercises, and major operational incidents.
-Support management in ensuring uninterrupted operational services to the Karachi Region during the consultancy period.
-Perform any other consultancy assignment related to operational support and knowledge transfer as assigned by the General Manager (Operations).

The Manager Administration shall be responsible for planning, managing, and supervising all administrative functions of the organization to ensure smooth day-to-day operations across PRAL offices. The role requires effective management/facilitation and coordination with Key stakeholders for building out and operationalizing new office building (measuring 38000 square feet for 450 people) including office administration, facilities management, vendor coordination, fleet management, housekeeping, security, utilities, and administrative support services in alignment with organizational policies, operational requirements, and corporate governance standards.

The incumbent will coordinate with internal departments, regional offices, government stakeholders, and service providers to maintain an efficient, secure, and productive working environment supporting PRAL’s technology and operational functions along with ability to manage teams. 
Key Responsibilities
1. General Administration
• Manage overall administrative operations of PRAL Head Office and regional offices. 
• Ensure smooth functioning of office facilities, utilities, and workplace support services. 
• Develop, implement, and monitor administrative policies, SOPs, and operational procedures. 
• Supervise administrative staff and ensure efficient allocation of duties and resources. 
• Coordinate with various departments for administrative support and operational requirements. 
2. Office & Facility Management
• Oversee maintenance and upkeep of office buildings, workspaces, meeting rooms, and common areas. 
• Ensure proper management of office infrastructure, furniture, fixtures, and equipment. 
• Monitor cleanliness, housekeeping, and office environment standards. 
• Coordinate repair and maintenance activities with vendors and contractors. 
• Ensure uninterrupted availability of utilities including electricity, internet, water, HVAC systems, and backup arrangements. 
3. Asset & Inventory Management
• Maintain proper records of office assets, inventory, and consumables. 
• Ensure tagging, verification, movement, and disposal of assets in accordance with company policies. 
• Coordinate annual physical verification of assets and inventory reconciliation. 
• Monitor stock levels and ensure timely procurement of administrative supplies. 
4. Transport & Logistics
• Manage office transport operations, vehicle allocation, and driver supervision. 
• Ensure maintenance, registration, insurance, fuel monitoring, and record management of company vehicles. 
• Coordinate logistics arrangements for meetings, official visits, trainings, and events. 
5. Security & Safety
• Coordinate security arrangements for office premises, employees, and company assets. 
• Ensure implementation of workplace safety measures and emergency response procedures. 
• Liaise with security service providers and relevant authorities when required. 
• Monitor access control systems, visitor management, and surveillance arrangements. 
6. Procurement & Vendor Coordination
• Coordinate with Procurement and Finance departments regarding administrative procurements and service contracts. 
• Evaluate vendor performance and ensure quality service delivery. 
• Monitor contract compliance for housekeeping, security, maintenance, and facility-related services. 
7. Coordination & Compliance
• Ensure compliance with company policies, administrative regulations, and audit requirements. 
• Prepare administrative reports, summaries, and presentations for management review. 
• Coordinate with government departments, regulatory authorities, and external stakeholders on administrative matters. 
• Support management in organizing official meetings, events, conferences, and board-related activities. 
Budget Management
• Assist in preparation and monitoring of the administration budget. 
• Ensure cost-effective utilization of resources and operational expenditures. 
• Monitor administrative expenses and recommend efficiency improvements. 
 

We are hiring Database Developers – Junior / Mid-Level / Senior to design efficient database structures and ensure data quality and integrity. They will collaborate with development teams to build scalable, high-performance database solutions aligned with business needs. The role includes maintaining best practices in database design and optimizing system performance. Candidates will contribute to strengthening and modernizing data infrastructure for reliable operations.

This role demands a strong focus on designing efficient database structures, enhancing system integration capabilities, and maintaining data quality assurance standards. The successful candidate collaborates closely with software development teams to align database solutions with organizational goals while optimizing performance and scalability. The successful candidate also plays a crucial role in overseeing development processes and ensuring adherence to best practices in database design and implementation. Expertise will directly contribute to the modernization and reliability of Pakistan Revenue Automation’s data infrastructure, supporting critical revenue management functions with robust and optimized database systems.

Responsibilities
Development & optimization of database objects, performance tuning, ER modeling, system integration, data quality assurance, and technical mentorship.
• Maintaining and developing new database objects (tables, packages, procedures, functions, views etc.) by following Database standards.
• Write complex queries, refactor existing procedures, tuning and schema refinement.
• Develop and maintain database ER Modeling and data dictionaries.
• Understanding of existing and new business processes.
• Identify any issues related to database performance and provide corrective measures.
• Evaluate existing database and recommend improvements for performance efficiency.
• Develop best practices for database design and development activities.
• Perform space management and capacity planning for database systems.
• Refine and automate regular processes, track issues, and document changes.
• Ensure data quality and integrity in databases.
• Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.
• Analyze business processes and procedures to recommend technical system/software solutions.
• Review proposed database structure changes by development teams and approve or modify based on company standards and best practices.
• Provide support for software releases.
• Research interfaces to identify and code required updates to support integration.
• Provide quick and quality work for critical production systems.
• Share domain and technical expertise, providing technical mentorship and cross-training to other team members.
 

We are seeking a highly motivated and technically proficient Senior Integration Engineer – WSO2 to design, develop, implement, and support enterprise integration solutions. The role involves developing secure APIs, integrating enterprise applications, and ensuring scalable, reliable, and high-performance integration services across multiple platforms.

• Design, develop, deploy, and maintain enterprise integration solutions using WSO2 technologies.
• Develop, publish, secure, and manage RESTful APIs and SOAP services using WSO2 API Manager and Micro Integrator.
• Design and implement mediation flows, data transformations, routing, and orchestration.
• Configure and implement API security using OAuth2, JWT, Mutual TLS, SSL/TLS, API Keys, and other industry-standard authentication mechanisms.
• Troubleshoot, monitor, and optimize APIs and integration services across development, testing, and production environments.
• Implement API versioning, lifecycle management, throttling, logging, and monitoring.
• Perform performance tuning, scalability improvements, and high-availability configurations for WSO2 platforms.
• Collaborate with business analysts, solution architects, developers, QA teams, and DevOps engineers throughout the project lifecycle.
• Prepare technical documentation, deployment guides, API specifications, and operational runbooks.
• Participate in code reviews and ensure compliance with development standards and security best practices.
• Support production deployments and resolve integration-related incidents.