The Payment Support Officer is responsible for managing and resolving issues related to the automated payment system and ensuring effective coordination with banks to facilitate seamless payment processes. The ideal candidate must have prior experience working in branch operations, demonstrating a strong understanding of payment systems, banking workflows, and operational procedures.

Key Responsibilities:

1. SWAPS Management:
   • Monitor and address issues related to SWAPS, ensuring accurate and timely processing of payments.
   • Troubleshoot and resolve discrepancies in withholding payments and transactions.
   • Ensure compliance with regulatory frameworks and company policies related to SWAPS operations.
2. Bank Coordination:
   • Serve as the primary liaison with banks to resolve payment-related issues, including failed transactions and reconciliation challenges.
   • Ensure timely and accurate settlement of payments by collaborating with banking partners.
   • Maintain strong working relationships with bank representatives to streamline communication and problem-solving.
3. Operational Support:
   • Utilize branch operations experience to handle operational challenges and guide the team in payment processing.
   • Ensure that branch-level processes align with SWAPS requirements and provide guidance where needed.
4. Reconciliation and Reporting:
   • Conduct daily reconciliation of transactions processed through SWAPS to identify and resolve mismatches.
   • Prepare periodic reports on SWAPS performance, unresolved issues, and their resolutions for management review.
   • Maintain proper documentation and records for audit and compliance purposes.
5. Process Optimization:
   • Identify inefficiencies in SWAPS-related processes and recommend improvements to enhance accuracy and efficiency.
   • Collaborate with IT and operations teams to implement system upgrades and address technical challenges.

The Project Manager oversees multiple projects, ensuring alignment with organizational goals, managing resources, and fostering effective communication with stakeholders. The role involves team leadership, process improvement, and operational excellence to deliver projects on time, within scope, and budget.

Responsibilities

1. Project Coordination
   • Initiate and maintain liaison between software development teams and customers to facilitate project activities.
   • Engage with key stakeholders to identify project objectives and key deliverables.
   • Communicate with clients for clarification of specific project requirements and manage changes to scope, schedule, and costs.
   • Coordinate with internal resources and third parties/customers/vendors for flawless project execution.
2. Project Management
   • Manage all aspects of multiple projects, ensuring alignment with strategic organizational objectives.
   • Oversee daily project activities, resources, and lead project management team meetings.
   • Ensure projects progress according to scope, schedule, budget, and quality standards.
   • Provide status updates to stakeholders and escalate issues to management as needed.
   • Accurately assess, manage, and report dependencies, risks, and issues.
3. Team Leadership
   • Delegate project tasks based on team members' strengths, skill sets, and experience levels.
   • Provide on-site leadership by motivating team members to meet goals and milestones.
   • Supervise, train, manage, and resolve conflicts within project teams.
   • Monitor staff performance and conduct performance reviews.
4. Stakeholder Management
   • Build and maintain relationships with internal and external stakeholders.
   • Act as the primary point of contact for all commercial projects.
   • Foster confidence and trust through clear communication and expectation management.
5. Process Improvement
   • Create and maintain comprehensive project documentation, SOPs, workflows, and recurring activity records.
   • Seek stakeholder insights to improve processes while ensuring compliance with governance and standards.
   • Implement policies and procedures to enhance daily operations, customer satisfaction, and overall efficiency.
6. Operational Excellence
   • Oversee daily operations and make necessary adjustments to maximize efficiency.
   • Drive project execution, monitor and control changes, and proactively resolve blockers.
   • Plan and lead status review meetings with team members, vendors, and customers.

·        Design and develop visually appealing, user-friendly, and responsive web pages.

·        Collaborate with developers, content creators, and other team members to ensure designs align with project goals.

·        Create wireframes, prototypes, and mockups to effectively communicate design ideas.

·        Write clean, well-structured, and maintainable HTML and CSS code.

·        Ensure cross-browser compatibility and troubleshoot layout issues.

·        Implement design standards and follow best practices in web styling and layout.

·        Stay updated with industry trends and incorporate modern design techniques into projects.

·        Optimize web pages for maximum speed and scalability.

Security Guard

Education: Middle Pass 

Experience: Relevant experience shall be preferred

Documents: Application with CNIC Copy and photograph

Sweeper:

Education: No Preference 

Experience: Relevant experience shall be preferred

Documents: Application with CNIC Copy and photograph

The Head of Data Sciences/Analytics is a senior executive responsible for overseeing the organization's data strategy, governance, analytics, and technological initiatives. The Head of Data Sciences/Analytics will lead the design, implementation, and management of data policies to enhance PRAL's efficiency, innovation, and decision-making capabilities, ensuring alignment with its mission of advancing tax administration and revenue collection systems.

• Key Responsibilities
• Strategic Leadership
• Develop and implement a comprehensive data strategy aligned with PRAL's business objectives.
• Provide vision and direction for the use of data as a strategic asset.
• Collaborate with executive leadership to integrate data-driven insights into organizational decision-making processes.
• Data Governance
• Establish and enforce data governance frameworks, standards, and best practices.
• Ensure compliance with legal, regulatory, and ethical standards in data usage.
• Promote data security and privacy, mitigating risks associated with data breaches or misuse.
• Data Management
• Oversee the development and management of data architectures, platforms, and tools.
• Ensure the accuracy, availability, and accessibility of critical data assets.
• Drive the creation of advanced data warehousing and analytics systems.
• Analytics & Innovation
• Lead the development of advanced analytics, including AI and machine learning, to extract actionable insights.
• Promote the adoption of data-driven innovation across departments.
• Monitor emerging technologies and trends to maintain PRAL's competitive edge.
• Team Leadership
• Build, mentor, and lead a multidisciplinary data team, including data scientists, analysts, engineers, and governance professionals.
• Foster a culture of collaboration, continuous learning, and excellence within the team.

The Chief Information Security Officer (CISO) is responsible for leading PRAL's Information Security Program. This role involves the strategic development, implementation, and management of policies, processes, and technologies to ensure the confidentiality, integrity, and availability of PRAL's information assets and systems.

The CISO will collaborate with leadership to identify security risks, align the cybersecurity strategy with organizational objectives, and safeguard sensitive data and infrastructure against internal and external threats.

Key Responsibilities

1. Strategic Leadership

• Develop and implement a comprehensive Information Security strategy aligned with PRAL's objectives.
• Oversee the design and execution of enterprise-wide security policies, procedures, and controls.
• Stay informed of emerging threats, technologies, and regulatory changes to adapt strategies accordingly.

2. Risk Management and Compliance

• Conduct risk assessments to identify vulnerabilities, evaluate threats, and prioritize mitigation efforts.
• Ensure compliance with applicable laws, regulations, and industry standards (e.g., ISO 27001, GDPR, NIST).
• Establish and manage incident response plans to address security breaches and ensure business continuity.

3. Security Operations and Technology

• Lead the deployment and maintenance of advanced security technologies, including firewalls, intrusion detection systems, endpoint protection, and encryption tools.
• Oversee the monitoring of network and system activity for potential security incidents.
• Collaborate with IT and engineering teams to integrate security best practices into system development and operations.

4. Team Leadership and Training

• Build and lead a high-performing cybersecurity team, fostering professional development and expertise.
• Conduct security awareness training for employees to ensure a culture of vigilance and compliance.
• Act as a mentor and resource for security-related initiatives across the organization.

5. Stakeholder Engagement

• Serve as the primary point of contact for all security-related matters, reporting to senior leadership and the Board of Directors.
• Communicate cybersecurity risks, incidents, and mitigation strategies effectively to non-technical stakeholders.
• Liaise with external agencies, vendors, and partners to enhance security posture.